Customer Service in Admissions Online Training Course
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Improve Your Customer Service Skills...
In order to create higher levels of customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time. In order to achieve this, it is important to ask yourself some questions:
Customer Service Training Course
This Customer Service Training Course is for admissions professionals who want to make a significant contribution to their education institution’s image or bottom line and make their own lives more rewarding by consistently providing exceptional customer service to both internal and external customers.
The duration of the course is approximately 6-8hoursof online training.
Cost of tuition fees
The course is scheduled to start on Monday 17August2020.
Online, self-paced learning.
As an online course, the course is self-paced to enable you to study at your own pace and at your own time.
None. All you need to study this course is a good grasp of English and a commitment to learn.
Upon successful completion of this course, you will get A Certificate of Completion.
Who is the ideal candidate for this course?
This course has been designed for people with roles that are responsible for:
Course structure - What you will study:
To successfully complete the Customer Service in Admissions Online Training Course,
participants must complete the following 8 (eight) units.
Unit 1: Introduction to the Customer Service in Admissions Course
Unit 2: How to serve culturally diverse customers
Unit 3: How to cater for generational differences in customer service
Unit 4: How to serve different personality types
Unit 5: Listening skills in customer service
Unit 6: Writing skills in customer service
Unit 7: How to deal with tough situations in customer service
Unit 8: Course Wrap Up
Course Learning Outcomes – What You Will Learn
The Customer Service in Admissions Online Training Course will help you:
Know and understand: a) Why customer service is important; b) The principles of great service
Learn how to provide good service to customers: a) From culturally diverse backgrounds;
b) With generational differences; c) With different personality types
Improve your listening and writing skills.
Learn how to deal with difficult situations in customer service.
But, You Need to Act Now
Enroll now to pay for and gain immediate access to the course
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