Customer Service in Admissions Online Training Course

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Improve Your Customer Service Skills...

In order to create higher levels of customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time. In order to achieve this, it is important to ask yourself some questions:

  • Do you or your staff have the right skill sets to deliver exceptional customer service?
  • How do you currently improve your Customer Service Skills and approaches?
  • Do you strive to continuously improve your customer service?
  • Do you currently listen effectively to uncover the customer’s true needs?
  • Are internal customers understood and prioritised?

Customer Service Training Course

This Customer Service Training Course is for admissions professionals who want to make a significant contribution to their education institution’s image or bottom line and make their own lives more rewarding by consistently providing exceptional customer service to both internal and external customers.

Course Duration

The duration of the course is approximately 6-8hoursof online training.

Cost of tuition fees


Start dates

For details of when you can commence this course, please contact the course facilitator by sending an email to

Study mode

Online, self-paced learning.

As an online course, the course is self-paced to enable you to study at your own pace and at your own time.

Admission requirements
(What you need to be eligible to study this course)

None. All you need to study this course is a good grasp of English and a commitment to learn.

Qualification type
(What qualification you will get)

Upon successful completion of this course, you will get A Certificate of Completion.

Who is the ideal candidate for this course?

This course has been designed for people with roles that are responsible for:

  • Domestic Admissions;
  • International Admissions;
  • Transnational Education Admissions; and
  • Admissions for courses delivered online.

Course structure - What you will study:

To successfully complete the Customer Service in Admissions Online Training Course,
participants must complete the following 8 (eight) units.


Unit 1: Introduction to the Customer Service in Admissions Course


Unit 2: How to serve culturally diverse customers


Unit 3: How to cater for generational differences in customer service


Unit 4: How to serve different personality types


Unit 5: Listening skills in customer service


Unit 6: Writing skills in customer service


Unit 7: How to deal with tough situations in customer service


Unit 8: Course Wrap Up

Course Learning Outcomes – What You Will Learn

The Customer Service in Admissions Online Training Course will help you:


Know and understand: a) Why customer service is important; b) The principles of great service


Learn how to provide good service to customers: a) From culturally diverse backgrounds;
b) With generational differences; c) With different personality types


Improve your listening and writing skills.


Learn how to deal with difficult situations in customer service.

But, You Need to Act Now

Enroll now to pay for and gain immediate access to the course

Kindest regards,

Richard Geddes

Founder and CEO

Optimal Student Recruitment


Optimal Student Recruitment is committed to regular reviews of the courses and programs it offers to clients. Optimal Student Recruitment therefore reserves the right to discontinue or vary programs and courses without notice.

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