Dealing with Difficult People in the Workplace Online Training Course

Join 100+ Admissions Experts That Have Already Benefited From Our Programs!

Effective Strategies to Handle Difficult People...

During this Dealing with Difficult People in the Workplace training course, participants will learn how to approach, engage and better manage difficult people, while also learning how to understand and influence them, so that a successful resolution can be achieved without creating negative feelings or damaging relationships.

Dealing with Difficult People in the Workplace Online Training Course

The course includes training in recognising attitudes and actions that impact others, using effective management techniques to deal with difficult people, using tools to deal with anger, developing coping strategies, understanding motives and behaviours and much more. The course includes a personality profiling tool report, which helps participants to better understand themselves and how to best interact with other personality types as well.

Course Duration

The duration of the course is approximately 12 - 14 hours of online training.

Cost of tuition fees


Start dates

For details of when you can commence this course, please contact the course facilitator by sending an email to

Study mode

Online, self-paced learning.

As an online course, the course is self-paced to enable you to study at your own pace and at your own time.

Admission requirements
(What you need to be eligible to study this course)

None. All you need to study this course is a good grasp of English and a commitment to learn.

Qualification type
(What qualification you will get)

Upon successful completion of this course, you will get A Certificate of Completion.

If you complete the following number of courses offered by Optimal Student Recruitment, you will qualify for the qualifications listed:

  • 8 Courses = Foundation Certificate
  • 16 Courses = Intermediate Certificate
  • 24 Courses = Advanced Certificate
  • 32 Courses = Practitioner Certificate
  • 40 Courses = Mastery Certificate

Who is the ideal candidate for this course?

This course has been designed for people with roles that are responsible for recruiting Domestic and International Future Students such as:

  • Admissions;
  • Agent Relationship Management;
  • Applicant Services;
  • Audience Marketing;
  • Business Development;
  • Business Growth;
  • Compliance;
  • Conversion Services;
  • Demand Generation;
  • Enrollment Management;
  • Faculty (Student) Recruitment;
  • Faculty Business Development;
  • Future Student Customer Service;
  • Future Student Counselling;
  • Global Marketing;
  • Global Sales;
  • In-Country staff members and representatives;
  • Marketing;
  • Market Development;
  • Outreach;
  • Partnership Development;
  • Regional Marketing and Sales;
  • Risk and Compliance;
  • Sales and Conversion;
  • Student Recruitment;

Course structure - What you will study:

To successfully complete the Dealing with Difficult People in the Workplace Online Training Course,participants must complete the following 10 (ten) modules:


Module 1: The three Ds


Module 2: It all starts with me


Module 3: Communication is key


Module 4: Dealing with bullies


Module 5: Dealing with discrimination


Module 6: Dealing with gossips


Module 7: Dealing with other particular types of behaviour


Module 8: Reasonable and unreasonable managers


Module 9: Self Preservation


Module 10: Wrap Up

Course Learning Outcomes – What You Will Learn

After completing this course participants will have learned to:


Understand the 3 main causes of challenges to workplace relationships.


Be aware of your own personality style and how that impacts on how you manage conflict.


Be aware of the 4 types of communications and how best to respond to each.


Learn how to deal with bullies, discrimination, gossips and other particular types of behaviours.


Understand the difference between what is reasonable or unreasonable when it comes to management actions and requests.


Monitor your stress levels and take appropriate action if needed.

But, You Need to Act Now

Enroll now to pay for and gain immediate access to the course

Kindest regards,

Richard Geddes

Founder and CEO

Optimal Student Recruitment


Optimal Student Recruitment is committed to regular reviews of the courses and programs it offers to clients. Optimal Student Recruitment therefore reserves the right to discontinue or vary programs and courses without notice.

  • +61 417 952 875

©  Copyright 2018 All Rights Reserved.