Professional Telephone Skills Online Course

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Improve Your Phone Communication Skills...

Virtual teams are becoming the norm rather than the exception, and one of their primary channels of communication is the telephone. Hence, it is imperative for virtual employees to also have a good understanding of business telephone etiquette in order to provide the best outcome for the customer.

The telephone etiquette displayed by employees is indicative of a staff's willingness and ability to efficiently assist customers. The skills and attitude projected over the telephone can form a lasting impression in the minds of customers, making it a critical and memorable customer experience.

Professional Telephone Skills Online Course

This Telephone Skills Training course will provide your staff with the skills they need to handle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation.

Course Duration

The duration of the course is approximately 12 - 14 hours of online training.

Cost of tuition fees


Start dates

For details of when you can commence this course, please contact the course facilitator by sending an email to

Study mode

Online, self-paced learning.

As an online course, the course is self-paced to enable you to study at your own pace and at your own time.

Admission requirements
(What you need to be eligible to study this course)

None. All you need to study this course is a good grasp of English and a commitment to learn.

Qualification type
(What qualification you will get)

Upon successful completion of this course, you will get A Foundation Certificate in Student Recruitment.

Who is the ideal candidate for this course?

This course has been designed for people with roles that are responsible for:

  • Agent Relationship Management;
  • Domestic and International Business Development;
  • Domestic and International Business Growth;
  • Compliance;
  • Future Student Communications;
  • Future Student Customer Service Representatives;
  • Genuine Student (GS) and Genuine Temporary Entrant (GTE) Assessments;
  • International and Domestic Admissions;
  • International and Domestic Future Student Counselling;
  • International and Domestic Outreach;
  • International and Domestic Student Recruitment;
  • Partnership Development;
  • Sales and Conversion.

Course structure - What you will study:

To successfully completethe Professional Telephone Skills Online Course,
participants must complete the following 10(ten)modules.


Module 1: Providing Effective Client Service


Module 2: Your Personality/Your Telephone Voice


Module 3: Gaining Your Client’s Trust


Module 4: Handling Barriers Over the Phone


Module 5: Effective Questioning


Module 6: Irate Clients


Module 7: Prepare Yourself


Module 8: Reception Tips


Module 9: Customized Voicemail Messages


Module 10: Reflections

Course Learning Outcomes – What You Will Learn

The Professional Telephone Skills Online Course will help you:


Know and understand how to set expectations.


Learn to create SMART’ER goals for your team.


Know the 10 rules for successful delegation.


Apply Top Tips to prepare yourself to provide Feedback.


Understand the stages to receiving feedback.


Learn effective time management techniques.


Learn to guide your team through the team development stages.

But, You Need to Act Now

Enroll now to pay for and gain immediate access to the course

Kindest regards,

Richard Geddes

Founder and CEO

Optimal Student Recruitment


Optimal Student Recruitment is committed to regular reviews of the courses and programs it offers to clients. Optimal Student Recruitment therefore reserves the right to discontinue or vary programs and courses without notice.

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